FAQ

  • Where do you ship to?

    We're proudly based in Canada and thrilled to announce that we now ship worldwide! Please note that shipping times may vary depending on your location. Additionally, any applicable import taxes or duties are the responsibility of the customer upon delivery.

  • How long will it take to ship my order?

    Each garment at RĒME is handmade to order with attention to detail. Expect your order to be shipped within 10-14 business days from the date of purchase. We appreciate your patience as we ensure that each piece meets our quality standards before it reaches you. Please note that holidays may impact shipping times.

  • What is your return / exchange policy?

    We offer tailored-to-order garments and customized sizing options to ensure the perfect fit for you. Because each item is crafted specifically for your order, we're unable to accept returns or exchanges once an order is placed. We're here to help with sizing guidance and answer any questions you may have before you make your selection. Feel free to reach out to us with any questions.

  • Can I get sizing help / custom sizing?

    Reach out to us by filling out our contact form, and we'll collaborate to accommodate your specific sizing needs! Whether you need help choosing your size from our chart or require a custom fit, please select “Sizing help” from the drop-down menu. Provide your sizing preferences and specify your measurements, including bust, waist, hip, and height. Once we receive your details, our team will work with you to ensure the best fit!

  • How do I select the right size from your chart?

    To assist you in selecting your size from our size chart, measure your bust, waist, and hips accurately by following these simple steps:

    Bust: Wrap the measuring tape around the fullest part of your chest, ensuring it remains under your arms. Waist: Measure around your natural waistline, keeping the tape comfortably loose. Hips: Measure around the fullest part of your hips.

    You can view our size chart here

  • How do you embrace sustainable slow fashion?

    RĒME utilizes eco-friendly materials like Italian linen and organic cotton ensuring both durability and minimal environmental impact. Our emphasis on timeless designs encourages enduring style over passing trends. Our packaging is made of recycled paper from FSC-certified recycled wood pulp and is both compostable and kerbside recyclable. Through ethical production practices, we minimize waste and prioritize sustainability, offering fashion that stands the test of time.